1. Are your technicians well qualified?
- All our online tech support experts are Microsoft certified and hold at least 3+ years of experience in the online technical support industry.
2. How will you connect to my PC?
- We will connect to your pc remotely using a online screen sharing software which is very secured.
3. Can I fix an appointment with the technician?
- Yes, we would encourage you to fix an appointment with the technician first and then start the troubleshooting as both of you would have ample to work on the issue.
4. How can I make the payment? Is it secure?
- You can make the payment through credit card or PayPal which is 100% secured.
5. Will the steps performed on the call be emailed to me?
- We would email you all the troubleshooting steps done on the call so that you can keep it for future use.
6. Will my money be refunded if the technician does not fix the issue??
- Yes, your money will be refunded.